I didn't get my notice. What happened?
There are two separate notification processes:
- For hold requests
- For pre-overdues
1. The hold requests notification sends out alerts only Monday through Friday (as they go through a County organization that works only on weekdays.)
** Additionally, alerts are NOT sent out until the morning AFTER the book is received.
For example, if a book is delivered to your pick up branch on a Tuesday, your email notice will be sent first thing Wednesday morning. Likewise, if the book arrives Friday, you won't see the email notification until Monday morning.
You can also watch your Library Catalog Account to monitor your holds. Account information is real time.
2. Pre-overdue notices are courtesy notices alerting you of items checked out which are due back to the Library in three days. These are sent out daily. Pre-overdue notices are sent by email only.