Frequently Asked Questions - eLibrary

Using the bookmark function on your browser, bookmark the eLibrary page when you have it open. You can use the page URL:

Yes. Most of our online resources allow free access (meaning you don't have to use your library card number to authenticate) from inside of the library - whether you are on a public PC, database PC, or the library's wireless internet connection.

  • When Ventura County Library purchases databases, ebooks and eaudiobooks, we enter into a license agreement with the vendor regarding who has access to content. These agreements require us to authenticate your library patronage by using the 14-digit barcode found on your library card to gain entry.
  • Library Cards may be obtained at any Ventura County Library location by filling out an application form and presenting it with identification which shows your current street address. (Driver's license is preferred. If you have just moved, a letter or bill with your current address is acceptable. A child may bring in a parent's identification.)
  • Unfortunately, back when barcode cards were created, future applications and usage were unknown. We apologize for the long number!

First - be sure you have entered your 14 digit barcode correctly. Beyond that, there can be several reasons access is blocked:

  • Access issues - most of the online resources require entry from our eLibrary page. If you try to bookmark the site URL, you may have trouble accessing the resource. Try again by navigating to our eLibrary page and then clicking on the online resource link.
  • Firewall issues - if you are accessing the page from behind a company or personal firewall, there may be issues with access to the page itself or some resources.
  • Maintenance - occasionally, online resources are offline for maintenance. Ideally, we are notified of such and can make a note.
  • Technical problems - it may be that one of many systems by which you connect has caused an interruption (phone lines, internet service providers, servers, etc.) If you feel the problem is on our end, please contact the Web Librarian with the information itemized below.

If you cannot gain access and you have verified your card number was entered correctly, please send an email to Ventura County Library's Web Librarian and state:

  • The name of the online resource
  • As much information as possible about how you got to the online resource
  • When you were denied access (date and time of day)
  • What the screen said when access was denied (an attached screen shot would be excellent!)

Authentication is done on pages requesting your library card barcode number. Sometimes the authentication is done by the library, sometimes by the database provider. This accounts for the different interfaces.

Online resources have different reasons to ask you to create an account:

  • LearningExpress Library (LEL) - LEL provides online courses and tests which you may need to stop and restart. With your account, LEL allows you to keep track of your progress. You will always need to enter LEL from the eLibrary page
  • Mango Languages provides training modules and having an account provides the user the ability to work on these modules continuously over time and from any computer

If you are asked for an account number from any other online resources, try your library card number. If that doesn't work, go back and be sure to enter the resource through the eLibrary page.

If problems persist, please send an email to Ventura County Library's Web Librarian and include:

  • The online eLibrary resource you could not access
  • As much information about how you got to the database as possible
  • When you were denied access
  • What the screen said when access was denied (an attached screen shot would be excellent!)

Gale PowerSearch cross searches multiple Gale resources at once: General OneFile, Junior Edition and the Gale Virtual Reference Library.

Here are the definitions:

Yes. In fact, when you see eaudiobooks, it means downloadable audiobooks. Overdrive and OneClickdigital from Recorded Books have eaudiobooks. Checkout periods range from 1 day to 3 weeks.


Some are and some are not. Each collection, depending on the vendor, has different capabilities regarding ability to download, save, print, access through the library catalog, etc.  See the collections below to find what is allowed. The word "save" indicates a download saved indefinitely to your computer:

  • OverDrive - Downloadable eBooks. These ebooks work with most computers and on the Kindle, Sony Reader, the Nook, and the iPad, among others.
  • Axis360/Blio - eBooks available for download and transfer to PCs, iOS and Android devices. These ebooks use the Blio reader (also available for download on this site) as well as the ePub format.
  • EBSCOhost - viewable, downloadable; allows some printing
  • OneClickdigital - limited number of ebooks - all downloadable
  • Gale Virtual Reference Library - individual articles can be viewed, printed, saved and emailed
  • Missions of California - you can view and print. A 24 hour download to computer or PDA is allowed.
  • LearningExpress Library eBooks - you can view, save and print.

Yes! OverDrive now carries downloadable eBooks. These Kindle, EPUB and PDF ebooks work with most computers and on the Kindle, Barnes & Noble nook, Sony Reader, the Kobo eReader and the iPad.

Yes. For ebook collections included, you can click on the link in our online public catalog to access the ebook. The collections available through the catalog are:

  • Gale Virtual Reference Library
  • Missions of California

Yes. There are a couple of ways:

  • Click on the subject "Library Catalogs" and scroll down to find Ventura County Library. Click on the link.
  • At the top of the eLibrary page, see the "Home" link under the banner. Clicking on it will take you back to the home page of our web site which has several links to the catalog.

Access to the databases and the content therein should be given the same consideration you would give any copyright protected material. Salient issues are fair use and public domain. Especially sensitive to content owners is transfer of digital content although some databases allow limited emailing of content. Our recommendation is that you always consult the database vendor's pages for further information regarding your specific application. You may want to start with the "Terms and Conditions" link or "Terms of use" link. Most databases will also offer a "Contact Us" link if you need to ask for copyright permission.

  • Please see the TIPS and TUTORIAL links found at the end of some online resource annotations on the eLibrary page.
  • All of the online resources and ebook collections have a HELP section once you have been authenticated.  
  • You can email research questions to a Research Librarian by using the email address:
  • Please send any comments or questions regarding functionality to the Web Librarian.
  • Call your local library - see the Ventura County Libraries page for locations and hours.

Yes - many. The eLibrary page is the collection of databases the Library pays to provide patrons. There are also link to other web resources on many pages throughout the site, including the Need more information about ...? page, branch location's pages and the Kids' and Teen pages. We hope you enjoy exploring!